Frequently asked questions
Answers about finding a home, submitting a listing and applying through RumyFi.
Do you own the properties?+
RumyFi is a PropTech marketplace where housing providers can list properties. Some homes are also managed directly by RumyFi; each listing is labelled as RumyFi-managed or a community listing.
How can I contact you?+
Contact the RumyFi team at support@rumyfi.com or +41 77 287 26 25.
How long does the application take?+
Completing the application form usually takes about 5 minutes. Review and approval times depend on the listing and submitted documents.
When do I pay the rent and security deposit, and get the keys?+
For RumyFi-managed homes, rent and the deposit are paid before or, at the latest, during key handover; keys are handed over once payment is confirmed. For community listings, follow the signed agreement and the provider’s verified instructions.
Is there a security deposit (Kaution)?+
The standard deposit for RumyFi-managed homes is 3 months’ rent unless the listing or agreement says otherwise. Community listings may set different deposits, which must be confirmed before signing.
How long does it take to get my deposit back after move-out?+
For RumyFi-managed homes, the deposit is normally returned 5 to 10 business days after the move-out inspection if there are no damages or outstanding amounts. The signed agreement and applicable law control the final settlement.
Are utilities and Wi-Fi included in the rent?+
In RumyFi-managed homes, heating, water, electricity and high-speed Wi-Fi are included unless the listing says otherwise. Always check the Included section and price details before applying.
What is the cancellation or early-termination policy?+
For RumyFi-managed homes, early termination normally requires 3 months’ notice. A suitable replacement tenant may take over without penalty, and RumyFi can help with the search. The signed agreement controls exact periods, fees and exceptions; community listings may differ.
Can I officially register my address (Anmeldung) at the property?+
RumyFi-managed homes support official local registration using the lease agreement. For community listings, confirm registration eligibility with the provider before signing.
Is there a washing machine in the apartment?+
RumyFi-managed homes normally provide a washing machine. Amenities can vary, so check the Included and amenities sections of the listing.
Who will I be living with?+
RumyFi does not share private tenant profiles in advance. For RumyFi-managed shared homes, arrangements are curated for compatibility, such as students together, young professionals together, or all-female homes where applicable.
Are the kitchen, bathroom and living areas shared?+
In shared-flat listings, kitchens, bathrooms and common areas are shared unless the listing says otherwise. Studios and entire-home listings are different; check the property type and amenities.
Do windows have blackout curtains or blinds?+
RumyFi-managed homes normally have external blackout shutters (Storen), common in Swiss apartments. Check the photos and amenities because features can vary.
Do I need personal liability insurance?+
Yes. Personal liability insurance (Privathaftpflichtversicherung) is required for RumyFi tenants to cover accidental property damage during the stay. The application checklist identifies the required proof.
Are pets allowed?+
Pets are not allowed in RumyFi-managed shared apartments. Community listings may set different rules; check the listing and house rules.
Is smoking allowed?+
RumyFi-managed homes are strictly non-smoking. Smoking is permitted only on an outdoor balcony, where available, with the doors closed. Community listings may impose stricter rules.
How do I apply for a room?+
Open an approved listing and select Apply. Sign in or create an account when prompted, then complete RumyFi’s official application form and required documents. Applying does not automatically confirm a rental.
Are all listings reviewed?+
Community listings are reviewed before they appear publicly. The badge identifies RumyFi-managed and community homes. Review does not replace checking the final agreement and material property details.
Which costs are shown?+
Listings show monthly rent and, where provided, additional monthly costs, included utilities, one-time fees and the security deposit. RumyFi duration options update the monthly price. Confirm the full schedule in the rental agreement.
The RumyFi team is happy to help.
Contact RumyFi